Meeting Cybersecurity Requirements to Win New Business: LSK Engineering’s Transformation with Canon
"Complying with our customers’ cybersecurity requirements has now become an important part of the business function. If we don’t do this, then good luck — don’t need to tender."
Tan Yew Peng
Manager QEHS / IT
OVERVIEW
The Opportunity
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Evolving customer and tender demands made cybersecurity a strategic business priority
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Needed to secure 140 distributed endpoints while maintaining operational efficiency
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Existing tools were fragmented, limiting scalability, and hindering competitiveness
The Transformation
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Canon worked with LSK Engineering to assess its cybersecurity needs and simplify its approach
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Recommended and implemented ESET’s integrated security solutions to replace fragmented tools
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Enabled the team to manage security through a centralised system while supporting upgrades as requirements evolved
The Results
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Improved visibility and control across endpoints
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Reduced IT workload through automation and proactive threat detection
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Strengthened readiness to meet evolving tender requirements
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Positioned cybersecurity as a business priority that drives continuity, trust, and growth
MAKING SECURITY A PRIORITY AS BUSINESS EXPECTATIONS EVOLVE
As customers place greater scrutiny on third-party security risks, vendors are increasingly expected to demonstrate stronger cybersecurity readiness. For LSK Engineering, this meant internal protection was no longer sufficient. To earn customer trust, meet evolving tender requirements, and support growth, the team needed a more robust security posture.
Security is my Priority: For LSK Engineering, this isn’t just a statement. It’s a business requirement.
THE OPPORTUNITY
Cybersecurity is now part of winning business
“Device lock, full disk encryption, multi-factor authentication, patch and vulnerability management,” recalls Tan Yew Peng, QEHS/IT Manager of LSK Engineering. “These are some of the cybersecurity requirements our customers ask for before we even submit our quotation for tender.”
This is the new reality of doing business — cybersecurity is no longer optional, but essential to winning and retaining customer trust.
As an M&E contractor managing turnkey projects for data centres, commercial buildings, and private developments, LSK Engineering is no stranger to project tenders.
But recently, the company has observed an increase in customers asking about its cybersecurity posture early in the tender process.
“Complying with our customers’ cybersecurity requirements has now become an important part of the business function,” Yew Peng shares.
Cybersecurity is now part of winning business
“Device lock, full disk encryption, multi-factor authentication, patch and vulnerability management,” recalls Tan Yew Peng, QEHS/IT Manager of LSK Engineering. “These are some of the cybersecurity requirements our customers ask for before we even submit our quotation for tender.”
This is the new reality of doing business — cybersecurity is no longer optional, but essential to winning and retaining customer trust.
As an M&E contractor managing turnkey projects for data centres, commercial buildings, and private developments, LSK Engineering is no stranger to project tenders.
But recently, the company has observed an increase in customers asking about its cybersecurity posture early in the tender process.
“Complying with our customers’ cybersecurity requirements has now become an important part of the business function,” Yew Peng shares.
From IT protection to business-critical security
This shift led LSK Engineering to rethink its cybersecurity approach.
“Before, our focus was on finding reliable endpoint protection that could help us kick malware and Trojans out,” Yew Peng relates. “A proactive solution that could automate cybersecurity and reduce manual troubleshooting would have been enough.”
But new tender demands meant LSK Engineering needed to step up its defences and go beyond device protection. The company needed a comprehensive solution that could help them:
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Strengthen endpoint protection across 140 devices, 70% of which are located offsite
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Maintain a strong cybersecurity posture to meet strict customer tender requirements
“If we don’t do this, then good luck — don’t need to tender,” he adds with a laugh.
THE TRANSFORMATION
Too many solutions, too little control
Meeting these new security requirements meant LSK Engineering needed a solution that could cover more ground without adding complexity.
But finding the right fit was far from straightforward.
The options available were either too expensive, too rigid, or incompatible with their day-to-day setup. To get what they needed, they would have to juggle multiple vendors and standalone tools, creating a fragmented setup that was inefficient and difficult to manage.
“Sometimes software conflicts would cause programs to kick each other out, and we’d have to troubleshoot and find out what caused the problem,” Yew Peng shares. “It’s like fighting a fire with different chemicals and water. You’re not sure what works and what doesn't.”
Too many solutions, too little control
Meeting these new security requirements meant LSK Engineering needed a solution that could cover more ground without adding complexity.
But finding the right fit was far from straightforward.
The options available were either too expensive, too rigid, or incompatible with their day-to-day setup. To get what they needed, they would have to juggle multiple vendors and standalone tools, creating a fragmented setup that was inefficient and difficult to manage.
“Sometimes software conflicts would cause programs to kick each other out, and we’d have to troubleshoot and find out what caused the problem,” Yew Peng shares. “It’s like fighting a fire with different chemicals and water. You’re not sure what works and what doesn't.”
From fragmented tools to integrated protection
That all changed when LSK Engineering connected with Canon.
Rather than addressing security in silos, Canon took a more integrated approach. The team evaluated how cybersecurity could fit naturally into the company’s existing layers and workflows without disrupting day-to-day operations.
“The Canon team took the time to thoroughly understand our operations and compliance requirements right from the start,” Yew Peng shares. “They also gave us practical, hands-on guidance every step of the way, helping us build a security ecosystem that truly supports our business.”
Combining expert guidance with the right solution
With a clear understanding of LSK Engineering's operational and compliance requirements, Canon recommended ESET's integrated security solutions to simplify the company's cybersecurity environment. By consolidating multiple security capabilities into a centralised platform, LSK gained stronger protection across its distributed workforce while retaining the flexibility to adapt to evolving customer and tender requirements.
“Canon and ESET gave us the protection we need in one place. We no longer have to, for example, buy an email scanner from Vendor A, patch management from Vendor B, and multi-factor authentication from Vendor C,” Yew Peng illustrates.
“Upgrading was very seamless too,” Yew Peng continues. “When we told Canon we needed an upgrade to comply with new tender specifications, they responded promptly. And all we had to do was click a button on the dashboard to activate it.”
“It was very intuitive.”
Combining expert guidance with the right solution
With a clear understanding of LSK Engineering's operational and compliance requirements, Canon recommended ESET's integrated security solutions to simplify the company's cybersecurity environment. By consolidating multiple security capabilities into a centralised platform, LSK gained stronger protection across its distributed workforce while retaining the flexibility to adapt to evolving customer and tender requirements.
“Canon and ESET gave us the protection we need in one place. We no longer have to, for example, buy an email scanner from Vendor A, patch management from Vendor B, and multi-factor authentication from Vendor C,” Yew Peng illustrates.
“Upgrading was very seamless too,” Yew Peng continues. “When we told Canon we needed an upgrade to comply with new tender specifications, they responded promptly. And all we had to do was click a button on the dashboard to activate it.”
“It was very intuitive.”
A scalable deployment aligned to business needs
Canon and ESET first deployed ESET PROTECT Advanced to strengthen LSK’s core endpoint protection before upgrading the company to ESET PROTECT Elite to meet more advanced customer and tender requirements.
The rollout strengthened three key areas:
Operations: A centralised dashboard provided clear visibility and control across LSK’s distributed workforce, while threats were automatically detected and neutralised at the device level.
Compliance: A comprehensive yet modular platform allowed the team to adapt its defences as requirements evolved, helping LSK stay tender-ready even as customer expectations change.
Partnership: LSK Engineering gained a single, reliable point of contact in Canon for proactive support and practical guidance.
“Canon made sure we had a smooth implementation from end to end,” Yew Peng relates. “They always responded to our queries within a day, or even half a day, and were proactive in guiding us through the steps to resolve any issues.”
“There wasn’t a single time we felt like we were left stranded.”
THE RESULTS
Centralised visibility and control across a decentralised team
With Canon and ESET’s support, LSK Engineering now manages endpoint security more proactively across its headquarters and off-site locations.
Through a centralised dashboard, the team can instantly review alerts, check device status, deploy patches, and stop threats at the device level before they escalate. This means fewer site visits, less manual troubleshooting, and fewer disruptions for field engineering teams.
“Now, we rarely get users calling to say, ‘Hey, something is wrong, can you look at my laptop?’” Yew Peng shares. “Everyone is working peacefully on-site.”
Centralised visibility and control across a decentralised team
With Canon and ESET’s support, LSK Engineering now manages endpoint security more proactively across its headquarters and off-site locations.
Through a centralised dashboard, the team can instantly review alerts, check device status, deploy patches, and stop threats at the device level before they escalate. This means fewer site visits, less manual troubleshooting, and fewer disruptions for field engineering teams.
“Now, we rarely get users calling to say, ‘Hey, something is wrong, can you look at my laptop?’” Yew Peng shares. “Everyone is working peacefully on-site.”
Greater confidence in proving tender readiness
The stronger cybersecurity setup has also helped LSK Engineering respond more confidently to customer and tender requirements.
With reports and system screenshots, the team can provide clearer proof of its cybersecurity controls during pre-qualification and tender processes. And as requirements evolve, they can upgrade security tiers and add modules through the dashboard without rebuilding their setup.
This gives LSK Engineering greater confidence in competing for projects where cybersecurity is a prerequisite, including complex data centre tenders.
Security as a driver of continuity and trust
Most importantly, Canon showed LSK Engineering how security could go beyond system protection to become a business priority that safeguards operations, strengthens continuity, and builds trust.
Today, cybersecurity at LSK Engineering is no longer just perimeter defence. It has become a signal of cyber-readiness, helping the company build customer confidence, form new partnerships, and stay open to new opportunities.
“Now that we are compliant, we are much better positioned to secure more jobs,” Yew Peng explains. “Our new posture has also helped us pave the way for our ISO 27001 certification — and get closer to securing a new tender.”
Stronger protection. Greater readiness. Increased confidence to grow.
And that is why, for LSK Engineering, Security is my Priority.
Security as a driver of continuity and trust
Most importantly, Canon showed LSK Engineering how security could go beyond system protection to become a business priority that safeguards operations, strengthens continuity, and builds trust.
Today, cybersecurity at LSK Engineering is no longer just perimeter defence. It has become a signal of cyber-readiness, helping the company build customer confidence, form new partnerships, and stay open to new opportunities.
“Now that we are compliant, we are much better positioned to secure more jobs,” Yew Peng explains. “Our new posture has also helped us pave the way for our ISO 27001 certification — and get closer to securing a new tender.”
Stronger protection. Greater readiness. Increased confidence to grow.
And that is why, for LSK Engineering, Security is my Priority.
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LSK Engineering
Meeting Cybersecurity Requirements to Win New Business: LSK Engineering’s Transformation with Canon
